Do you have a knack for providing top-level customer service? Do you go the extra mile to ensure satisfaction for clients and guests? If so, this just might be the right opportunity for you!

We are seeking a Concierge (Resident Experience Specialist) to coordinate and provide amenity services to residents of our client communities. You will work directly with residents, community managers and home valets to coordinate service schedules and ensure that exemplary customer service is being provided. Amenity services includes pet walking, package delivery, doorstep garbage collection and dry-cleaning pickup and delivery.

Location: Frisco, TX 75033

Pay:

• $16.00 hourly rate
• Mileage reimbursement program

Schedule/Hours: This position will cover a rotaing schedule days a week through our hours of operation: Monday to Friday 9:30 - 7pm, Saturday 9am - 5pm & Sunday 1pm - 5pm (Must be flexible and available on weekends)

Essential duties include:

• Manage the communitys concierge suite and welcome residents, prospective residents, vendors, community staff and contractors when they come in
• Provide exemplary and timely customer service to residents, pets, and community staff
• Keep the concierge suite clean, organized, well stocked and inviting for resident interaction
• Assist residents making a service request by entering it into the system
• Address and solve resident questions or concerns via in person, email, or phone
• Manage and organize the delivery of resident packages and notifying the resident
• Respond to all emergency calls in a prompt and efficient manner in accordance with established procedures
• Develop and manage schedules for amenity services provided by the Home Valets
• Build relationships with client residents and community staff
• Ensure we are following outlined protocol while providing amenity services to residents
• Maintain a daily activity log for all services provided within the community
• Conduct any amenity services needed in the absence of a Home Valet, including pet walking, dry cleaning pickup/drop off, doorstep trash collection and package delivery
• Ability to perform other duties as assigned by the District Manager

You are a good fit if you have the following skills:

• Must have a commitment to service excellence with a friendly and positive attitude
• Must love dogs and comfortable with pets & animals of all shapes, sizes, temperaments The ability to multi-task and handle various duties at one time
• Time-management and problem-solving skills is essential
• Maintain a professional appearance and friendly attitude toward residents and community staff
• Able to keep up with the physical demands of being on your feet and walking for much of the day
• Must be able to lift at least 25 pounds
• Able to cope with inclement weather (rain, snow, cold, or heat wave, we walk through it all)
• Must display excellent verbal and written communications skills
• Attention to detail and quality
• Ability to take direction, be reliable, work productively on ones own and adhere to a schedule
• Own an iPhone with IOS 9 or newer or Android 6 or newer and comfortable with downloading and using mobile apps
• Must have reliable transportation to commute between properties and a valid drivers license, good driving record, with proof of vehicle insurance

Education & Experience Requirements

• High school diploma or GED required
• 3+ years of customer service experience in the hospitality industry
• Experience working as a concierge in a hotel, luxury condominium, or multifamily industry is a plus
• Certification or degree in Hospitality Management is a plus.

We provide the following comprehensive, flexible benefits to our full-time associates and eligible family members.

• Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options
• Tax advantages through healthcare savings and flexible spending accounts
• Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
• 401k plan with a generous company matching contribution
• Generous paid time off program in which benefits increase along with your tenure with the company
• Support of continued education through tuition reimbursement
• Associate and family assistance program
• Associate discount programs
• Employee referral bonus program
• Rewards and recognition program

Are you a current Valet Living employee? If so, click here to apply.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.