Working under the general supervision of the market Regional/General Manager, District Managers are responsible for managing Property Solutions services to approximately 20 apartment communities and providing direction and oversight for W-2 porters and Service Resources. In collaboration with sales counterparts, District Managers ensure client satisfaction through ongoing customer engagement and quality service checks on assigned properties.

Salary Range:$63,000-$68,000

Responsibilities:

Daily Operations

• Responsible for recruiting, hiring, and onboarding Service Resources and W-2 porter associates to build a bench in advance of capacity
• Responsible for managing the total Property Solutions service of approximately 20 apartment communities
• Provide direction and oversight for W-2 porter associates and Service Resources by ensuring daily and timely
  • Completion of client requested services
  • Quality Control visits
  • Creating and managing schedules
• Coordinate with community staff to assign jobs appropriately and promptly to meet client expectations
• Ensure the following of all safety procedure and protocols per job task(s) with applicable Personal Protective Equipment

Client and Service Resource Retention

• Takes the initiative and apply critical thinking skills to forecast/solve problems and drive results with keeping market margin requirements, scheduling and anticipating SR shortage or when the SR not meeting Quick Turns standard of work.
• Create and maintain cooperative working relationships and frequent communication with property staff and associates through daily site visits and timely response to questions and concerns Respond to elevated concerns not later than two hours during the business day. Respond to non-urgent concerns the same day.
• Educate property staff on any/all new service offerings from Valet Living

Organizational Activities

• Comply with and train on all safety policies and procedures. Report all safety incidents in a thorough and timely manner using Process Map
• Collaborate with internal business partners; finance, human resources, marketing, operations, and IT when needed
• Keep accurate client interaction records
• Discuss associates development needs and subsequently facilitates appropriate support, coaching and/or training opportunities
• Work with ADM accordingly to increase revenue growth

Competency/Proficiency Skills

• Unwavering work ethic, integrity, and sense of accountability
• Ability to manage stress and adapt to changing environment, comfortable with complexity
• Ability to perform effectively in environments with frequent workload changes and competing demands
• Effectively communicate with others (verbal/written)
• Builds effective teams, hold self/others accountable
• Ability to assess issues and situations for work to be completed and apply resolution proposals to community managers and Service Resources to fulfil the completion of service orders
• Ability to adapt to technology platforms

Service/Support

• New community launches, including a property, walk with the maintenance director to ensure agreement of the job scope and service protocols with a follow-up that includes property management.
• Provide community managers with updates/progress with job task(s) completions
• Driving to inventory warehouse when needed for supplies
• Drive daily to properties within the assigned district during the workweek to perform quality checks to ensure client satisfaction and Service Resource quality work
• Minimum bi-weekly visits per month for existing clients to build rapport

Education and Experience Requirements:

• High school diploma or GED equivalent required, AA degree preferred
• Bilingual (English/Spanish) Preferred
• Proficiency in MS Word, Outlook, SalesForce.com, Excel & PowerPoint
• Multi-location management of dispersed workforce
• Customer service, and prior people management experience (preferred in a part-time workforce)
• Basic employment law, customer service fundamentals, leadership/management principles, verbal/written communication fundamentals/etiquette

Special conditions of employment:

• Valid driver license and good driving record
• Ability to operate a motor vehicle in accordance with company policy
• Ability to work outdoors
• Flexibility to be on call during irregular hours depending on business needs

Physical job requirements:

• Ability to lift up to 50 lbs.
• Ability to carry up to 50 lbs.
• Ability to walk the distance of the property
• Ability to walk Up/Downstairs
• Ability to bend at knees and lift
• Ability to bend at the waist and lift
• Ability to lift arm to shoulder height

We provide the following comprehensive, flexible benefits to our full-time associates:

• Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options
• Tax advantages through healthcare savings and flexible spending accounts
• Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
• 401k plan with a generous company matching contribution
• Generous paid time off program in which benefits increase along with your tenure with the company
• Support of continued education through tuition reimbursement
• Associate and family assistance program
• Associate discount programs
• Referral bonus program
• Rewards and recognition program

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Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.