Do you have a knack for providing top-level customer service? Do you go the extra mile to ensure satisfaction for clients and guests? If so, this just might be the right opportunity for you!

We are seeking a Resident Experience Specialist to coordinate and provide amenity services to residents of our client communities. You will work directly with residents, community managers and home valets to coordinate service schedules and ensure that exemplary customer service is being provided. Amenity services includes pet walking, package delivery, doorstep garbage collection and dry-cleaning pickup and delivery.

Pay: $16 per Hour

Work Schedule: Must be available to work a set schedule within our hours of operations Monday to Sunday 8AM - 6PM (Weekend availability is a must!)

Essential duties include:

• Manage the communitys concierge suite and welcome residents, prospective residents, vendors, community staff and contractors when they come in
• Provide exemplary and timely customer service to residents, pets, and community staff
• Keep the concierge suite clean, organized, well stocked and inviting for resident interaction
• Assist residents making a service request by entering it into the system
• Address and solve resident questions or concerns via in person, email, or phone
• Manage and organize the delivery of resident packages and notifying the resident
• Respond to all emergency calls in a prompt and efficient manner in accordance with established procedures
• Develop and manage schedules for amenity services provided by the Home Valets
• Build relationships with client residents and community staff
• Ensure we are following outlined protocol while providing amenity services to residents
• Maintain a daily activity log for all services provided within the community
• Conduct any amenity services needed in the absence of a Home Valet, including pet walking, dry cleaning pickup/drop off, doorstep trash collection and package delivery
• Ability to perform other duties as assigned by the District Manager

Safety statement:

• Socially distanced work environment
• All required Personal Protective Equipment (face covering, gloves, safety vest, etc.) is provided free of charge
• Our processes exceed the CDC and OSHA guidelines on COVID-19 safety
• Zero reported occupationally transmitted cases of COVID-19
• Dedicated team of occupational health & safety professionals that manage all aspects of associate safety, including COVID-19 protocols.

You are a good fit if you have the following skills:

• Must have a commitment to service excellence with a friendly and positive attitude
• Must love dogs and comfortable with pets & animals of all shapes, sizes, temperaments The ability to multi-task and handle various duties at one time
• Time-management and problem-solving skills is essential
• Maintain a professional appearance and friendly attitude toward residents and community staff
• Able to keep up with the physical demands of being on your feet and walking for much of the day
• Must be able to lift at least 25 pounds
• Able to cope with inclement weather (rain, snow, cold, or heat wave, we walk through it all)
• Must display excellent verbal and written communications skills
• Attention to detail and quality
• Ability to take direction, be reliable, work productively on ones own and adhere to a schedule
• Own an iPhone with IOS 9 or newer or Android 6 or newer and comfortable with downloading and using mobile apps
• Must have a valid Drivers License with a clean driving record

Education & Experience Requirements

• High school diploma or GED required
• 3+ years of customer service experience in the hospitality industry
• Experience working as a concierge in a hotel, luxury condominium, or multifamily industry is a plus
• Certification or degree in Hospitality Management is a plus.

We provide the following benefits to our part-time associates:

• Tuition reimbursement
• Employee referral bonus program
• Associate discount programs
• Associate and family assistance program
• Rewards and recognition program

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.